Shipping & Return Policy
We use Sendle (Couriers Please) and Aus Post to dispatch orders. We currently only ship within Australia. Please contact us if you prefer your order shipped to a P.O. BOX within Australia.
LOST IN TRANSIT
If an item is lost in transit, please contact us for rectification with detailed images. If a replacement cannot be sourced for your order, we will issue a refund. Please contact us within 48 hours of receiving your delivery.
Goods marked as delivered in this circumstance will not be eligible for a replacement or refund. Please contact the courier for support.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will provide a full refund for the cost of the item on receipt of your return. Unfortunately we cannot refund any postage costs incurred unless we sent the item to you in error.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We cannot provide returns on group buy or pre-ordered items once the group buy/pre-order window has closed.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, if a replacement cannot be sourced for your order, we will issue a refund. Please contact us within 48 hours of receiving your delivery.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note non-refundable transaction fee applies for all change of mind refunds processed.